Published:
We collect your personal data to carry out an assessment of your financial situation before offering support through the Crisis Resilience Fund. This assessment helps us understand your individual circumstances and tailor the services we provide to best support you. We work with Evouchers, Citizens Advice and Carezone to offer financial support, expert advice and practical support to those in crisis.
Peterborough City Council’s Crisis Payment Scheme, operating under the Crisis Resilience Fund, is designed to provide immediate financial assistance to individuals and families facing acute hardship or unforeseen emergencies. The scheme offers one-off payments to help cover essential living costs during periods of crisis, such as sudden loss of income, unexpected expenses, or situations that put individuals at risk of homelessness.
We work with Evouchers, Citizens Advice and Carezone to offer financial support, expert advice and practical support to those in crisis. Eligibility for the scheme is based on an assessment of need, and the support aims to ensure that vulnerable people can maintain stability and avoid further hardship while they seek more sustainable solutions.
The information we collect
We collect and process the following types of personal and special category data:
- Name
- DOB
- Relationship Status
- Address
- Council Tax Reference Number
- Household make up
- Details of Crisis
- Benefit situation
- Uk/Non-UK National
- Student/Non Student
- Health and Employment Details
- Disability information
- Ethnicity
- Gender
- Sexual Orientation
- Sight Loss
- Caring Responsibilities
- Sick Pay Information
- Property Details
- Bills and Debt Information
- Income, Investments and Savings Information
- Bank Statements
- Tenancy Agreement
- ID documents
- National Insurance numbers
Why We Collect Your Data
We collect your personal data to carry out an assessment of your financial situation before offering support through the Crisis Resilience Fund. This assessment helps us understand your individual circumstances and tailor the services we provide to best support you.
Specifically, we use your information to:
- Assess your crisis and determine whether you are eligible for a crisis payment
- Refer you to specialist financial support with Citizens Advice if required.
- Determine whether you might be eligible for any additional benefits and signpost you accordingly.
- Refer you to furniture support with Carezone if required.
Lawful basis for processing
Under data protection legislation, the council has to identify what is called a lawful basis for using personal data. The processing of this Personal Data is necessary for the Council to undertake a public task as defined under Article 6 (1)(e) of the GDPR, i.e. the processing is necessary for the Council to perform a task in the public interest or for its official functions, and the task or function has a clear basis in law. The public task in this case is the distribution of the Crisis and Resilience Fund as required by Central Government to eligible individuals and families.
Who we share your data with
Your data may be shared with CRF Community Partners who are involved in delivering support services. All partners operate under either a contract or grant agreement and are required to handle your data securely and lawfully. You will be given the option to consent to your information being shared with Citizens Advice for further financial support. Carezone acts as a supplier and will only process your data as required to fulfil their service obligations.
Some of the agencies we receive and share information with will include:
- Citizens Advice
- Policy in Practice
- Evouchers
- Carezone
How long we keep your data
We will keep your personal data for a period of six years, in line with the Council’s data retention policies and statutory requirements. This retention period covers the purposes of administering the Crisis Payment Scheme, including assessing eligibility, making and administering payments, responding to enquiries, complaints or appeals, preventing fraud and misuse of public funds, and meeting audit and reporting requirements.
Once your information is no longer required for these purposes, and the six-year period has elapsed, it will be securely deleted or anonymised in accordance with the Council’s data retention policies and data protection legislation.
Your rights
You have rights under Data Protection and these are as detailed in the corporate notice and can be accessed on our Data Protection Rights Information page.